Product: EMC Smarts Business Impact Manager

Smarts

Business Impact Manager
Business-aware infrastructure management

EMC Smarts Business Impact Manager automatically determines how technology events affect business services and the customers who use them. With Business Impact Manager, you leverage the power of the EMC Smarts Common Information Model to map business services and processes to the network and application resources supporting them. This tool calculates how problems in one business process affect a related process so you can act quickly to ensure availability of key services.

Descriptive & Technical Info

Data Sheet

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Managing Next-Generation Networks: Service Assurance for New IP Services

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EMC Smarts Business Impact Manager delivers:

Features	Benefits
Corrective action prioritization	Use Business Impact Manager to assign the right skilled resources to the problems that affect the business most.
Adjustable criteria	Define the criteria used to measure business impact.
Business process mapping	Automatically update maps as the IT environment changes.
Targeted calculations	Determine the business impact of network, system, or application outages, and prepare customer service representatives accordingly.

Product Name	Operating Environment

Business Dashboard -EMC Smarts Business Dashboard accesses realtime analysis via a customizable, web-based user interface that features tight security, role-based privileges, and single sign-on.

IP Availability Manager -EMC Smarts IP Availability Manager enables realtime root-cause and impact analysis of Internet Protocol (IP) networks, improving your mean time to repair and maximizing IT availability.

IT Performance Reporter Network Edition -EMC IT Performance Reporter Network Edition automatically delivers critical performance data to support proactive problem management and capacity planning.

Report Manager -EMC Smarts Report Manager helps you meet performance targets and service levels by retrieving, organizing, and viewing historical event information monitored by EMC Smarts applications.

Service Assurance Manager -EMC Smarts Service Assurance Manager integrates and correlates topology, events, and analysis from multiple sources to assess the health of your information infrastructure—and its effect on your business.

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